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wkcrm/application/bi/controller/Customer.php

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初始11.0
4 years ago
<?php
// +----------------------------------------------------------------------
// | Description: 商业智能-客户分析
// +----------------------------------------------------------------------
// | Author: Michael_xu | gengxiaoxu@5kcrm.com
// +----------------------------------------------------------------------
namespace app\bi\controller;
use app\admin\controller\ApiCommon;
use app\bi\logic\BiCustomerLogic;
use app\bi\model\Customer as CustomerModel;
use app\admin\model\User as UserModel;
use app\bi\traits\SortTrait;
use think\Hook;
use think\Request;
use think\Db;
use app\bi\logic\ExcelLogic;
class Customer extends ApiCommon
{
use SortTrait;
/**
* 用于判断权限
* @permission 无限制
* @allow 登录用户可访问
* @other 其他根据系统设置
**/
public function _initialize()
{
$action = [
'permission' => [''],
'allow' => [
'statistics',
'total',
'recordtimes',
'recordlist',
'recordmode',
'conversion',
'conversioninfo',
'pool',
'poollist',
'usercycle',
'usercyclelist',
'productcycle',
'addresscycle',
'addressanalyse',
'portrait',
'customersatisfaction',
'productsatisfaction',
'excelexport'
]
];
Hook::listen('check_auth', $action);
$request = Request::instance();
$a = strtolower($request->action());
if (!in_array($a, $action['permission'])) {
parent::_initialize();
}
// if (!checkPerByAction('bi', 'customer', 'read')) {
// header('Content-Type:application/json; charset=utf-8');
// exit(json_encode(['code' => 102, 'error' => '无权操作']));
// }
}
/**
* 员工客户分析
* @param
* @return
* @author Michael_xu
*/
public function statistics($param='')
{
$customerModel = new \app\crm\model\Customer();
if($param['excel_type']!=1){
$param = $this->param;
}
# 排序参数
$sortField = !empty($param['sort_field']) ? $param['sort_field'] : '';
$sortValue = !empty($param['sort_value']) ? $param['sort_value'] : '';
unset($param['sort_field']);
unset($param['sort_value']);
if ($param['type']) {
$timeArr = getTimeByType($param['type']);
v11.0.3
4 years ago
$param['start_time'] = date('y-m-d 00:00:00',$timeArr[0]);
$param['end_time'] = date('y-m-d 23:59:59',$timeArr[1]);
初始11.0
4 years ago
} else {
v11.0.2
4 years ago
if (!empty($param['start_time'])) $param['start_time'] = $param['start_time'] . ' 00:00:00';
if (!empty($param['end_time'])) $param['end_time'] =$param['end_time'] . ' 23:59:59';
初始11.0
4 years ago
}
v11.0.2
4 years ago
初始11.0
4 years ago
$data = $customerModel->getStatistics($param);
# 排序
if (!empty($data['list'])) $data['list'] = $this->sortCommon($data['list'], $sortField, $sortValue);
//导出使用
if (!empty($param['excel_type'])) return $data;
return resultArray(['data' => $data]);
}
/**
* 员工客户总量分析
* @param
* @return
* @author zhi
*/
public function total()
{
$customerModel = new \app\crm\model\Customer();
$userModel = new \app\admin\model\User();
$adminModel = new \app\admin\model\Admin();
$param = $this->param;
$perUserIds = $userModel->getUserByPer('bi', 'customer', 'read'); //权限范围内userIds
$whereArr = $adminModel->getWhere($param, '', $perUserIds); //统计条件
$userIds = $whereArr['userIds'];
# 处理无员工的情况
if (empty($userIds)) return resultArray(['data' => []]);
if (empty($param['type']) && empty($param['start_time'])) {
$param['type'] = 'month';
}
if (!empty($param['start_time'])) $param['start_time'] = strtotime($param['start_time'] . ' 00:00:00');
if (!empty($param['end_time'])) $param['end_time'] = strtotime($param['end_time'] . ' 23:59:59');
$time = getTimeArray($param['start_time'], $param['end_time']);
$where = [
'create_user_id' => implode(',', $userIds),
'deal_status' => '已成交'
];
$sql = [];
foreach ($time['list'] as $val) {
$whereArr = $where;
$whereArr['type'] = $val['type'];
$whereArr['start_time'] = $val['start_time'];
$whereArr['end_time'] = $val['end_time'];
$sql[] = $customerModel->getAddDealSql($whereArr);
}
$sql = implode(' UNION ALL ', $sql);
$list = queryCache($sql);
return resultArray(['data' => $list]);
}
/**
* 员工客户跟进次数分析
*
* @return \think\response\Json
* @throws \think\db\exception\DataNotFoundException
* @throws \think\db\exception\ModelNotFoundException
* @throws \think\exception\DbException
*/
public function recordTimes()
{
$userModel = new \app\admin\model\User();
$adminModel = new \app\admin\model\Admin();
$param = $this->param;
$perUserIds = $userModel->getUserByPer('bi', 'customer', 'read'); //权限范围内userIds
$whereArr = $adminModel->getWhere($param, '', $perUserIds); //统计条件
$userIds = $whereArr['userIds'];
if (empty($userIds)) return resultArray(['data' => []]);
if (empty($param['type']) && empty($param['start_time'])) {
$param['type'] = 'month';
}
if (!empty($param['start_time'])) $param['start_time'] = strtotime($param['start_time'] . ' 00:00:00');
if (!empty($param['end_time'])) $param['end_time'] = strtotime($param['end_time'] . ' 23:59:59');
$time = getTimeArray($param['start_time'], $param['end_time']);
$recordWhere['type'] = 1;
$recordWhere['activity_type'] = 2;
$recordWhere['create_user_id'] = ['in', $userIds];
$recordWhere['create_time'] = ['between', [$time['between'][0], $time['between'][1]]];
$sql = db('crm_activity')->
field([
"FROM_UNIXTIME(`create_time`, '".$time['time_format']."') AS `type`",
'COUNT(DISTINCT(`activity_type_id`)) AS `customerCount`',
'COUNT(*) AS `dataCount`'
])
->where($recordWhere)
->group('type')
->select();
$res = array_column((array)$sql, null, 'type');
foreach ($time['list'] as &$val) {
$val['customerCount'] = (int)$res[$val['type']]['customerCount'];
$val['dataCount'] = (int)$res[$val['type']]['dataCount'];
}
return resultArray(['data' => $time['list']]);
}
/**
* 员工客户跟进次数分析 具体员工列表
*
* @param string $param
* @return array|\think\response\Json
* @throws \think\db\exception\DataNotFoundException
* @throws \think\db\exception\ModelNotFoundException
* @throws \think\exception\DbException
*/
public function recordList($param='')
{
$userModel = new \app\admin\model\User();
$adminModel = new \app\admin\model\Admin();
if($param['excel_type']!=1){
$param = $this->param;
}
# 排序参数
$sortField = !empty($param['sort_field']) ? $param['sort_field'] : '';
$sortValue = !empty($param['sort_value']) ? $param['sort_value'] : '';
unset($param['sort_field']);
unset($param['sort_value']);
if (!empty($param['start_time'])) $param['start_time'] = strtotime($param['start_time'] . ' 00:00:00');
if (!empty($param['end_time'])) $param['end_time'] = strtotime($param['end_time'] . ' 23:59:59');
$perUserIds = $userModel->getUserByPer('bi', 'customer', 'read'); //权限范围内userIds
$whereArr = $adminModel->getWhere($param, '', $perUserIds); //统计条件
$userIds = $whereArr['userIds'];
if (empty($userIds)) return resultArray(['data' => []]);
# 员工列表
$userData = [];
$userList = db('admin_user')->field(['id', 'realname'])->whereIn('id', $userIds)->select();
foreach ($userList AS $key => $value) {
$userData[$value['id']] = $value['realname'];
}
# 跟进记录列表
$recordData = [];
$recordWhere['type'] = 1;
$recordWhere['activity_type'] = 2;
$recordWhere['create_user_id'] = ['in', $userIds];
$recordWhere['create_time'] = ['between', [$whereArr['between_time'][0], $whereArr['between_time'][1]]];
$recordList = db('crm_activity')->field(['count(*) as count', 'create_user_id', 'activity_type_id'])->where($recordWhere)
->group('create_user_id, activity_type_id')->select();
# 跟进列表
foreach ($recordList AS $key => $value) {
if (empty($recordData[$value['create_user_id']]['realname'])) {
$recordData[$value['create_user_id']]['realname'] = $userData[$value['create_user_id']];
$recordData[$value['create_user_id']]['record_num'] = $value['count'];
$recordData[$value['create_user_id']]['customer_num'] = 1;
} else {
$recordData[$value['create_user_id']]['record_num'] = $recordData[$value['create_user_id']]['record_num'] + $value['count'];
$recordData[$value['create_user_id']]['customer_num'] = $recordData[$value['create_user_id']]['customer_num'] + 1;
}
if (!empty($userData[$value['create_user_id']])) unset($userData[(int)$value['create_user_id']]);
}
# 跟进客户总数
$customerCount = db('crm_activity')->where($recordWhere)->group('activity_type_id')->count();
# 没有跟进的员工设置默认值
foreach ($userData AS $key => $value) {
$recordData[$key]['realname'] = $value;
$recordData[$key]['record_num'] = 0;
$recordData[$key]['customer_num'] = 0;
}
$result = ['list' => array_values($recordData), 'total' => ['realname' => '总计', 'customer_num' => $customerCount]];
# 排序
if (!empty($result['list'])) $result['list'] = $this->sortCommon($result['list'], $sortField, $sortValue);
//导出使用
v11.0.2
4 years ago
if (!empty($param['excel_type'])) {
return $result;
}
初始11.0
4 years ago
return resultArray(['data' => $result]);
}
/**
* 员工跟进方式分析
*
* @param string $param
* @return mixed|\think\response\Json
* @throws \think\db\exception\DataNotFoundException
* @throws \think\db\exception\ModelNotFoundException
* @throws \think\exception\DbException
*/
public function recordMode($param='')
{
$biCustomerModel = new \app\bi\model\Customer();
if($param['excel_type']!=1){
$param = $this->param;
}
$userId = $this->userInfo['id'];
# 处理无部门无员工的情况
$groupType = !empty($param['group_type']) ? $param['group_type'] : 1; # 组类型：1部门；2员工
if (empty($param['user_id']) && empty($param['structure_id'])) {
if ($groupType == 1) $param['structure_id'] = Db::name('admin_user')->where('id', $userId)->value('structure_id');
if ($groupType == 2) $param['user_id'] = $userId;
}
unset($param['group_type']);
# 判断部门下是否有员工
if (!empty($param['structure_id'])) {
$userModel = new \app\admin\model\User();
$userIds = $userModel->getSubUserByStr($param['structure_id'], 2);
if (empty($userIds)) return resultArray(['data' => []]);
}
# 排序参数
$sortField = !empty($param['sort_field']) ? $param['sort_field'] : '';
$sortValue = !empty($param['sort_value']) ? $param['sort_value'] : '';
unset($param['sort_field']);
unset($param['sort_value']);
if (!empty($param['start_time'])) $param['start_time'] = strtotime($param['start_time'] . ' 00:00:00');
if (!empty($param['end_time'])) $param['end_time'] = strtotime($param['end_time'] . ' 23:59:59');
$whereArr = $biCustomerModel->getParamByWhere($param, 'record');
//跟进类型
$record_type = db('crm_config')->where(['name' => 'record_type'])->find();
if ($record_type) {
$record_categorys = json_decode($record_type['value']);
} else {
$record_categorys = array('打电话', '发邮件', '发短信', '见面拜访', '活动');
}
$sql = db('crm_activity')
->field([
'category',
'COUNT(*)' => 'count'
])
->where([
'create_time' => $whereArr['create_time'],
'create_user_id' => $whereArr['create_user_id'],
'type' => 1,
'activity_type' => 2
])
->group('category')
->fetchSql()
->select();
$list = queryCache($sql);
$list = array_column($list, null, 'category');
$sum = array_sum(array_column($list, 'count'));
$res = [];
$recordCount = 0; # 跟进类型总数
foreach ($record_categorys as $val) {
$item['category'] = $val;
if ($sum) {
$item['recordNum'] = (int)$list[$val]['count'];
$item['proportion'] = round(($item['recordNum'] / $sum * 100), 4);
} else {
$item['recordNum'] = $item['proportion'] = 0;
}
$res[] = $item;
$recordCount += $item['recordNum'];
}
$result = [
'list' => $res,
'total' => [
'category' => '合计',
'recordNum' => $recordCount,
'proportion' => !empty($recordCount) ? 100 : 0
]
];
# 排序
if (!empty($result['list'])) $result['list'] = $this->sortCommon($result['list'], $sortField, $sortValue);
//导出使用
v11.0.2
4 years ago
if (!empty($param['excel_type'])) return $result;
初始11.0
4 years ago
return resultArray(['data' => $result]);
}
/**
* 客户转化率分析
*
* @param
* @return
* @author zhi
*/
public function conversion()
{
$customerModel = new \app\crm\model\Customer();
$userModel = new \app\admin\model\User();
$adminModel = new \app\admin\model\Admin();
$param = $this->param;
$perUserIds = $userModel->getUserByPer('bi', 'customer', 'read'); //权限范围内userIds
$whereArr = $adminModel->getWhere($param, '', $perUserIds); //统计条件
if (empty($whereArr['userIds'])) resultArray(['data' => []]);
$userIds = $whereArr['userIds'];
$user_ids = implode(',',$userIds);
if (empty($param['type']) && empty($param['start_time'])) {
$param['type'] = 'month';
}
if (!empty($param['start_time'])) $param['start_time'] = strtotime($param['start_time'] . ' 00:00:00');
if (!empty($param['end_time'])) $param['end_time'] = strtotime($param['end_time'] . ' 23:59:59');
$time = getTimeArray($param['start_time'], $param['end_time']);
$sql = [];
foreach ($time['list'] as $val) {
$sql[] = $customerModel->getAddDealSql([
'create_user_id' => $user_ids ? $user_ids : '9999999999',
'type' => $val['type'],
'start_time' => $val['start_time'],
'end_time' => $val['end_time'],
'deal_status' => '已成交',
]);
}
$sql = implode(' UNION ALL ', $sql);
$list = queryCache($sql);
foreach ($list as &$val) {
$val['proportion'] = $val['customer_num'] ? number_format($val['deal_customer_num'] / $val['customer_num'] * 100, 2) : 0;
}
return resultArray(['data' => $list]);
}
/**
* 客户转化率分析具体数据
*
* @return \think\response\Json
* @throws \think\Exception
* @throws \think\db\exception\DataNotFoundException
* @throws \think\db\exception\ModelNotFoundException
* @throws \think\exception\DbException
*/
public function conversionInfo()
{
$customerModel = new \app\bi\model\Customer();
$userModel = new \app\admin\model\User();
$param = $this->param;
$userIds = [];
$userId = $this->userInfo['id'];
# 处理无部门无员工的情况
$groupType = !empty($param['group_type']) ? $param['group_type'] : 1; # 组类型：1部门；2员工
if (empty($param['user_id']) && empty($param['structure_id'])) {
if ($groupType == 1) $param['structure_id'] = Db::name('admin_user')->where('id', $userId)->value('structure_id');
if ($groupType == 2) $param['user_id'] = $userId;
}
unset($param['group_type']);
# 如果存在员工参数，则不再使用部门参数
if (!empty($param['user_id'])) {
$userIds = [$param['user_id']];
} elseif (!empty($param['structure_id'])) {
$userIds = $userModel->getSubUserByStr($param['structure_id'], 2);
}
if (empty($userIds)) return resultArray(['data' => []]);
# 排序参数
$sortField = !empty($param['sort_field']) ? $param['sort_field'] : '';
$sortValue = !empty($param['sort_value']) ? $param['sort_value'] : '';
unset($param['sort_field']);
unset($param['sort_value']);
# 日期条件
if (!empty($param['type'])) {
$param['start_time'] = strtotime($param['type'] . '-01 00:00:00');
$endMonth = strtotime(date('Y-m-d', $param['start_time']) . " +1 month -1 day");
$param['end_time'] = strtotime(date('Y-m-d 23:59:59', $endMonth));
unset($param['type']);
}
$whereArr = $customerModel->getParamByWhere($param);
$whereArr['deal_status'] = '已成交';
$list = $customerModel->getWhereByList($whereArr, $sortField, $sortValue);
return resultArray(['data' => $list]);
}
/**
* 公海客户分析
*
* @return \think\response\Json
* @throws \think\db\exception\DataNotFoundException
* @throws \think\db\exception\ModelNotFoundException
* @throws \think\exception\DbException
*/
public function pool()
{
$userModel = new \app\admin\model\User();
$adminModel = new \app\admin\model\Admin();
$param = $this->param;
$perUserIds = $userModel->getUserByPer('bi', 'customer', 'read'); //权限范围内userIds
$whereArr = $adminModel->getWhere($param, '', $perUserIds); //统计条件
$userIds = $whereArr['userIds'];
if (empty($param['type']) && empty($param['start_time'])) {
$param['type'] = 'month';
}
if (!empty($param['start_time'])) $param['start_time'] = strtotime($param['start_time'] . ' 00:00:00');
if (!empty($param['end_time'])) $param['end_time'] = strtotime($param['end_time'] . ' 23:59:59');
$time = getTimeArray($param['start_time'], $param['end_time']);
v11.0.3
4 years ago
// $sql = db('crm_customer_pool_record')
// ->field([
// "FROM_UNIXTIME(`create_time`, '{$time['time_format']}')" => 'time',
// 'SUM(CASE WHEN `type` = 2 THEN 1 ELSE 0 END)' => 'put_in',
// 'SUM(CASE WHEN `type` = 1 THEN 1 ELSE 0 END)' => 'receive'
// ])
// ->where([
// 'user_id' => ['IN', !empty($userIds) ? $userIds : 0],
// 'create_time' => ['BETWEEN', $time['between']],
// ])
// ->group('time')
// ->fetchSql()
// ->select();
$prefix = config('database.prefix');
$ids = !empty($userIds) ? implode(',', $userIds) : 0;
$sql = "SELECT
FROM_UNIXTIME( `create_time`, '%Y-%m' ) AS `time`,
SUM( CASE WHEN `type` = 2 THEN 1 ELSE 0 END ) AS `put_in`,
SUM( CASE WHEN `type` = 1 THEN 1 ELSE 0 END ) AS `receive`
FROM
(SELECT * FROM `".$prefix."crm_customer_pool_record` GROUP BY `customer_id`, `type`) AS `record`
WHERE
`user_id` IN ( ".$ids." ) AND `create_time` BETWEEN ".$time['between'][0]." AND ".$time['between'][1]."
GROUP BY `time`";
初始11.0
4 years ago
$res = queryCache($sql);
v11.0.3
4 years ago
$res = array_column($res, null, 'time');
$result = [];
foreach ($time['list'] AS $key => $value) {
$result[] = [
'type' => $value['type'],
'start_time' => $value['start_time'],
'end_time' => $value['end_time'],
'put_in' => !empty($res[$value['type']]['put_in']) ? (int)$res[$value['type']]['put_in'] : 0,
'receive' => !empty($res[$value['type']]['receive']) ? (int)$res[$value['type']]['receive'] : 0
];
初始11.0
4 years ago
}
v11.0.3
4 years ago
return resultArray(['data' => $result]);
初始11.0
4 years ago
}
/**
* 公海客户分析 具体列表
*
* @param string $param
* @return mixed|\think\response\Json
* @throws \think\db\exception\DataNotFoundException
* @throws \think\db\exception\ModelNotFoundException
* @throws \think\exception\DbException
*/
public function poolList($param='')
{
$userModel = new \app\admin\model\User();
$actionRecordModel = new \app\bi\model\ActionRecord();
v11.0.2
4 years ago
$CustomerModel = new \app\crm\model\Customer();
初始11.0
4 years ago
$adminModel = new \app\admin\model\Admin();
v11.0.2
4 years ago
if ($param['excel_type'] != 1) {
初始11.0
4 years ago
$param = $this->param;
}
v11.0.2
4 years ago
初始11.0
4 years ago
# 排序参数
$sortField = !empty($param['sort_field']) ? $param['sort_field'] : '';
$sortValue = !empty($param['sort_value']) ? $param['sort_value'] : '';
unset($param['sort_field']);
unset($param['sort_value']);
v11.0.2
4 years ago
初始11.0
4 years ago
if (!empty($param['start_time'])) $param['start_time'] = strtotime($param['start_time'] . ' 00:00:00');
v11.0.2
4 years ago
if (!empty($param['end_time'])) $param['end_time'] = strtotime($param['end_time'] . ' 23:59:59');
$perUserIds = $userModel->getUserByPer('bi', 'customer', 'read'); //权限范围内userIds
$whereArr = $adminModel->getWhere($param, '', $perUserIds); //统计条件
$userIds = $whereArr['userIds'];
初始11.0
4 years ago
$between_time = $whereArr['between_time'];
v11.0.3
4 years ago
// $sql = db('crm_customer_pool_record')
// ->field([
// 'user_id',
// 'SUM(CASE WHEN `type` = 2 THEN 1 ELSE 0 END)' => 'put_in',
// 'SUM(CASE WHEN `type` = 1 THEN 1 ELSE 0 END)' => 'receive'
// ])
// ->group('user_id')
// ->where([
// 'create_time' => ['BETWEEN', $between_time],
// 'user_id' => ['IN', !empty($userIds) ? $userIds : 0]
// ])
// ->fetchSql()
// ->select();
$prefix = config('database.prefix');
$ids = !empty($userIds) ? implode(',', $userIds) : 0;
$sql = "SELECT
`user_id`,
SUM( CASE WHEN `type` = 2 THEN 1 ELSE 0 END ) AS `put_in`,
SUM( CASE WHEN `type` = 1 THEN 1 ELSE 0 END ) AS `receive`
FROM
(SELECT * FROM `".$prefix."crm_customer_pool_record` GROUP BY `customer_id`, `type`) AS `record`
WHERE
`create_time` BETWEEN ".$between_time[0]." AND ".$between_time[1]." AND `user_id` IN ( ".$ids." )
GROUP BY `user_id`";
$poolRecord = queryCache($sql);
$recordData = [];
foreach ($poolRecord AS $key => $value) {
$recordData[$value['user_id']] = [
'put_in' => $value['put_in'],
'receive' => $value['receive']
];
v11.0.2
4 years ago
}
v11.0.3
4 years ago
// $action_record_list = array_column($action_record_list, null, 'user_id');
# 部门列表
$structureData = [];
$structureList = db('admin_structure')->select();
foreach ($structureList AS $key => $value) {
$structureData[$value['id']] = $value['name'];
}
# 员工列表
$userList = db('admin_user')->field(['id', 'realname', 'structure_id'])->whereIn('id', $userIds)->select();
初始11.0
4 years ago
$res = [];
$receiveCount = 0; # 领取公海客户总数
$putInCount = 0; # 进入公海客户总数
v11.0.3
4 years ago
foreach ($userList as $val) {
$item['put'] = !empty($recordData[$val['id']]['put_in']) ? (int)$recordData[$val['id']]['put_in'] : 0;
$item['put_in'] = !empty($recordData[$val['id']]['put_in']) ? (int)$recordData[$val['id']]['put_in'] : 0;
$item['receive'] = !empty($recordData[$val['id']]['receive']) ? (int)$recordData[$val['id']]['receive'] : 0;
$item['customer_num'] = 0;
$item['realname'] = $val['realname'];
$item['username'] = !empty($structureData[$val['structure_id']]) ? $structureData[$val['structure_id']] : '';
初始11.0
4 years ago
$res[] = $item;
$receiveCount += $item['receive'];
$putInCount += $item['put_in'];
}
v11.0.3
4 years ago
// foreach ($userIds as $val) {
// $item['put'] = !empty($customer_list[$val]['put_in'])?(int)$customer_list[$val]['put_in']:0;
// $item['put_in'] = !empty($customer_list[$val]['put_in']) ? $item['put'] : (int)$action_record_list[$val]['put_in'] + $item['put'];
// $item['receive'] = !empty($action_record_list[$val]['receive']) ? (int)$action_record_list[$val]['receive'] : 0;
// $item['customer_num'] = !empty($customer_num_list[$val]['customer_num']) ? (int)$customer_num_list[$val]['customer_num'] : 0;
// $user_info = $userModel->getUserById($val);
// $item['realname'] = $user_info['realname'];
// $item['username'] = $user_info['structure_name'];
// $res[] = $item;
//
// $receiveCount += $item['receive'];
// $putInCount += $item['put_in'];
// }
初始11.0
4 years ago
$result = ['list' => $res, 'total' => ['realname' => '总计', 'receive' => $receiveCount, 'put_in' => $putInCount]];
# 排序
if (!empty($result['list'])) $result['list'] = $this->sortCommon($result['list'], $sortField, $sortValue);
//导出使用
if (!empty($param['excel_type'])) return $result['list'];
return resultArray(['data' => $result]);
}
/**
* 员工客户成交周期
*
* @param string $param
* @return \think\response\Json
* @throws \think\db\exception\DataNotFoundException
* @throws \think\db\exception\ModelNotFoundException
* @throws \think\exception\DbException
*/
public function userCycle($param='')
{
$userModel = new \app\admin\model\User();
$adminModel = new \app\admin\model\Admin();
if($param['excel_type']!=1){
$param = $this->param;
}
$perUserIds = $userModel->getUserByPer('bi', 'customer', 'read'); //权限范围内userIds
$whereData = $adminModel->getWhere($param, '', $perUserIds); //统计条件
$userIds = $whereData['userIds'];
if (!empty($param['start_time'])) $param['start_time'] = strtotime($param['start_time'] . ' 00:00:00');
if (!empty($param['end_time'])) $param['end_time'] = strtotime($param['end_time'] . ' 23:59:59');
$time = getTimeArray($param['start_time'], $param['end_time']);
$prefix = config('database.prefix');
$sql = CustomerModel::alias('a')
->field([
"FROM_UNIXTIME(`a`.`create_time`, '{$time['time_format']}')" => 'type',
'COUNT(*)' => 'customer_num',
'SUM(
CASE WHEN ISNULL(`b`.`order_date`) THEN 0 ELSE (
UNIX_TIMESTAMP(`b`.`order_date`) - `a`.`create_time`
) / 86400 END
)' => 'cycle_sum'
])
->join(
"(
SELECT
`customer_id`, MIN(`order_date`) AS `order_date`
FROM
`{$prefix}crm_contract`
WHERE
`check_status` = 2
GROUP BY
`customer_id`
) b",
'`a`.`customer_id` = `b`.`customer_id`',
'LEFT'
)
->where([
'a.deal_status' => '已成交',
'a.create_time' => ['BETWEEN', $time['between']],
'a.owner_user_id' => ['IN', !empty($userIds) ? $userIds : '9999999999']
])
->group('type')
->fetchsql()
->select();
$res = queryCache($sql);
$res = array_column($res, null, 'type');
foreach ($time['list'] as &$val) {
$val['customer_num'] = (int)$res[$val['type']]['customer_num'];
if ($res[$val['type']]['customer_num']) {
$val['cycle'] = intval($res[$val['type']]['cycle_sum'] / $res[$val['type']]['customer_num']);
} else {
$val['cycle'] = 0;
}
}
$datas = $time['list'];
return resultArray(['data' => $datas]);
}
/**
* 成交周期列表
*
* @return \think\response\Json
* @throws \think\db\exception\DataNotFoundException
* @throws \think\db\exception\ModelNotFoundException
* @throws \think\exception\DbException
*/
v11.0.2
4 years ago
public function userCycleList($param='')
初始11.0
4 years ago
{
$userModel = new \app\admin\model\User();
$adminModel = new \app\admin\model\Admin();
v11.0.2
4 years ago
if($param['excel_type']!=1){
$param = $this->param;
}
初始11.0
4 years ago
# 排序参数
$sortField = !empty($param['sort_field']) ? $param['sort_field'] : '';
$sortValue = !empty($param['sort_value']) ? $param['sort_value'] : '';
unset($param['sort_field']);
unset($param['sort_value']);
$perUserIds = $userModel->getUserByPer('bi', 'customer', 'read'); //权限范围内userIds
$whereData = $adminModel->getWhere($param, '', $perUserIds); //统计条件
$userIds = $whereData['userIds'];
if (empty($param['type']) && empty($param['start_time'])) {
$param['type'] = 'month';
}
if (!empty($param['start_time'])) $param['start_time'] = strtotime($param['start_time'] . ' 00:00:00');
if (!empty($param['end_time'])) $param['end_time'] = strtotime($param['end_time'] . ' 23:59:59');
$time = getTimeArray($param['start_time'], $param['end_time']);
$prefix = config('database.prefix');
$sql = CustomerModel::alias('a')
->field([
'a.owner_user_id',
'COUNT(*)' => 'customer_num',
'SUM(
CASE WHEN ISNULL(b.order_date) THEN 0 ELSE (
UNIX_TIMESTAMP(b.order_date) - a.create_time
) / 86400 END
)' => 'cycle_sum'
])
->join(
"(
SELECT
`customer_id`,
MIN(`order_date`) AS `order_date`
FROM
`{$prefix}crm_contract`
WHERE
`check_status` = 2
GROUP BY
`customer_id`
) b",
'a.customer_id = b.customer_id',
'LEFT'
)
->where([
'a.deal_status' => '已成交',
'a.create_time' => ['BETWEEN', $time['between']],
'a.owner_user_id' => ['IN', !empty($userIds) ? $userIds : '9999999999']
])
->group('a.owner_user_id')
->fetchSql()
->select();
$res = queryCache($sql);
$res = array_column($res, null, 'owner_user_id');
$user_data = [];
$customerCount = 0; # 成交客户总数
$cycleCount = 0; # 成交周期总数
foreach ($userIds as $value) {
$item['customer_num'] = !empty($res[$value]['customer_num']) ? $res[$value]['customer_num'] : 0;
$item['cycle'] = $res[$value]['customer_num'] ? intval($res[$value]['cycle_sum'] / $res[$value]['customer_num']) : 0;
$item['realname'] = $userModel->getUserById($value)['realname'];
$user_data[] = $item;
$customerCount += $item['customer_num'];
$cycleCount += $item['cycle'];
}
$datas['list'] = $user_data;
$datas['total'] = [
'realname' => '总计',
'customer_num' => $customerCount,
'cycle' => $cycleCount
];
# 排序
if (!empty($datas['users'])) $datas['users'] = $this->sortCommon($datas['users'], $sortField, $sortValue);
//导出使用
v11.0.2
4 years ago
if (!empty($param['excel_type'])) return $datas;
初始11.0
4 years ago
return resultArray(['data' => $datas]);
}
/**
* 产品成交周期
* @param
* @return
* @author zhi
*/
public function productCycle()
{
$biCustomerModel = new \app\bi\model\Customer();
$productModel = new \app\bi\model\Product();
v11.0.2
4 years ago
if($param['excel_type']!=1){
$param = $this->param;
}
初始11.0
4 years ago
$list = $productModel->getDealByProduct($param);
$datas = array();
$cycleCount = 0;
$customerCount = 0;
foreach ($list as $key => $value) {
$item = array();
//周期
$customer_ids = $productModel->getCycleByProduct($param, $value['product_id']);
$whereArr = array();
$whereArr['customer_id'] = array('in', $customer_ids);
$cycle = $biCustomerModel->getWhereByCycle($whereArr);
$item['product_name'] = $value['product_name'];
$item['customer_num'] = !empty($value['num']) ? (int)$value['num'] : 0;
$item['cycle'] = !empty($cycle) ? (int)$cycle : 0;
$datas['list'][] = $item;
$cycleCount += $item['cycle'];
$customerCount += $item['customer_num'];
}
$datas['total'] = ['product_name' => '总计', 'cycle' => $cycleCount, 'customer_num' => $customerCount];
v11.0.2
4 years ago
//导出使用
if (!empty($param['excel_type'])) return $datas;
初始11.0
4 years ago
return resultArray(['data' => $datas]);
}
/**
* 地区成交周期
* @param
* @return
* @author zhi
*/
v11.0.2
4 years ago
public function addressCycle($param='')
初始11.0
4 years ago
{
$userModel = new \app\admin\model\User();
$customerModel = new \app\crm\model\Customer();
$biCustomerModel = new \app\bi\model\Customer();
$address_arr = \app\crm\model\Customer::$address;
v11.0.2
4 years ago
if($param['excel_type']!=1){
$param = $this->param;
}
初始11.0
4 years ago
if (empty($param['type']) && empty($param['start_time'])) {
$param['type'] = 'month';
}
$map_user_ids = [];
if ($param['user_id']) {
$map_user_ids = array($param['user_id']);
} else {
if ($param['structure_id']) {
$map_user_ids = $userModel->getSubUserByStr($param['structure_id'], 2);
}
}
$perUserIds = $userModel->getUserByPer('bi', 'customer', 'read'); //权限范围内userIds
$userIds = $map_user_ids ? array_intersect($map_user_ids, $perUserIds) : $perUserIds; //数组交集
$time = getTimeArray();
$prefix = config('database.prefix');
$sql = CustomerModel::alias('a')
->field([
'SUBSTR(`a`.`address`, 1, 2)' => 'addr',
'COUNT(*)' => 'customer_num',
'SUM(
CASE WHEN ISNULL(b.order_date) THEN 0 ELSE (
UNIX_TIMESTAMP(b.order_date) - a.create_time
) / 86400 END
)' => 'cycle_sum'
])
->join(
"(
SELECT
`customer_id`,
MIN(`order_date`) AS `order_date`
FROM
`{$prefix}crm_contract`
WHERE
`check_status` = 2
GROUP BY
`customer_id`
) b",
'a.customer_id = b.customer_id',
'LEFT'
)
->where([
'a.deal_status' => '已成交',
'a.create_time' => ['BETWEEN', $time['between']],
'a.owner_user_id' => ['IN', $userIds]
])
->group('addr')
->fetchSql()
->select();
$list = queryCache($sql);
$list = array_column($list, null, 'addr');
$list['黑龙江'] = $list['黑龙'];
$list['内蒙古'] = $list['内蒙'];
$res = [];
$cycleCount = 0;
$customerCount = 0;
foreach ($address_arr as $val) {
$item['address'] = $val;
$item['customer_num'] = !empty($list[$val]['customer_num']) ? $list[$val]['customer_num'] : 0;
$item['cycle'] = $list[$val]['customer_num'] ? intval($list[$val]['cycle_sum'] / $list[$val]['customer_num']) : 0;
$res['list'][] = $item;
$cycleCount += $item['cycle'];
$customerCount += $item['customer_num'];
}
$res['total'] = ['address' => '总计', 'cycle' => $cycleCount, 'customer_num' => $customerCount];
v11.0.2
4 years ago
//导出使用
初始11.0
4 years ago
v11.0.2
4 years ago
if (!empty($param['excel_type'])) return $res;
初始11.0
4 years ago
return resultArray(['data' => $res]);
}
/**
* 客户所在城市分析
*
* @return \think\response\Json
* @throws \think\db\exception\DataNotFoundException
* @throws \think\db\exception\ModelNotFoundException
* @throws \think\exception\DbException
*/
v11.0.2
4 years ago
public function addressAnalyse($param='')
初始11.0
4 years ago
{
v11.0.2
4 years ago
if($param['excel_type']!=1){
$param = $this->param;
}
初始11.0
4 years ago
// $customerModel = new \app\crm\model\Customer();
$userModel = new \app\admin\model\User();
$address_arr = \app\crm\model\Customer::$address;
$map_user_ids = [];
# 如果存在员工参数，则不再使用部门参数
if (!empty($param['user_id'])) {
$map_user_ids = array($param['user_id']);
} elseif (!empty($param['structure_id'])) {
$map_user_ids = $userModel->getSubUserByStr($param['structure_id'], 2);
}
if (empty($map_user_ids)) return resultArray(['data' => []]);
$perUserIds = $userModel->getUserByPer('bi', 'customer', 'read'); //权限范围内userIds
$userIds = $map_user_ids ? array_intersect($map_user_ids, $perUserIds) : $perUserIds; //数组交集
v11.0.2
4 years ago
初始11.0
4 years ago
if (!empty($param['start_time'])) $param['start_time'] = strtotime($param['start_time'] . ' 00:00:00');
if (!empty($param['end_time'])) $param['end_time'] = strtotime($param['end_time'] . ' 23:59:59');
$time = getTimeArray($param['start_time'], $param['end_time']);
$sql = CustomerModel::alias('a')
->field([
'SUBSTR(`address`, 1, 2)' => 'addr',
'COUNT(*)' => 'allCustomer',
'SUM(
CASE WHEN `deal_status` = "已成交" THEN 1 ELSE 0 END
)' => 'dealCustomer',
])
->where([
'create_time' => ['BETWEEN', $time['between']],
'owner_user_id' => ['IN', $userIds]
])
->group('addr')
->fetchSql()
->select();
$list = queryCache($sql);
$list = array_column($list, null, 'addr');
$list['黑龙江'] = $list['黑龙'];
$list['内蒙古'] = $list['内蒙'];
$data = [];
foreach ($address_arr as $val) {
$item['address'] = $val;
$item['allCustomer'] = !empty($list[$val]['allCustomer']) ? (int)$list[$val]['allCustomer'] : 0;
$item['dealCustomer'] = !empty($list[$val]['dealCustomer']) ? (int)$list[$val]['dealCustomer'] : 0;
$data[] = $item;
}
v11.0.2
4 years ago
//导出使用
if (!empty($param['excel_type'])) return $res;
初始11.0
4 years ago
return resultArray(['data' => $data]);
}
/**
* 客户行业/级别/来源分析
*
* @return \think\response\Json
* @throws \think\db\exception\DataNotFoundException
* @throws \think\db\exception\ModelNotFoundException
* @throws \think\exception\DbException
*/
public function portrait()
{
$biCustomerModel = new \app\bi\model\Customer();
$userModel = new \app\admin\model\User();
$adminModel = new \app\admin\model\Admin();
$param = $this->param;
$perUserIds = $userModel->getUserByPer('bi', 'customer', 'read'); //权限范围内userIds
$whereData = $adminModel->getWhere($param, '', $perUserIds); //统计条件
$userIds = $whereData['userIds'];
if (!in_array($param['type_analyse'], ['industry', 'source', 'level'])) {
return resultArray(['error' => '参数错误']);
}
$poolWhere = $this->getWhereByPool();
$poolId = db('crm_customer')->alias('customer')->where($poolWhere)->column('customer_id');
$whereArr = array();
$whereArr['types'] = 'crm_customer';
$whereArr['field'] = $param['type_analyse'];
$setting = $biCustomerModel->getOptionByField($whereArr);
if (!empty($param['start_time'])) $param['start_time'] = strtotime($param['start_time'] . ' 00:00:00');
if (!empty($param['end_time'])) $param['end_time'] = strtotime($param['end_time'] . ' 23:59:59');
$time = getTimeArray($param['start_time'], $param['end_time']);
$sql = CustomerModel::field([
"(
CASE WHEN
`{$param['type_analyse']}` = ''
THEN '(空)'
ELSE {$param['type_analyse']} END
)" => $param['type_analyse'],
'COUNT(*)' => 'allCustomer',
'SUM(
CASE WHEN `deal_status` = "已成交" THEN 1 ELSE 0 END
)' => 'dealCustomer',
])
->where([
'create_time' => ['BETWEEN', $time['between']],
'owner_user_id' => ['IN', !empty($userIds) ? $userIds : '9999999999']
])
->whereNotIn('customer_id', $poolId)
->group($param['type_analyse'])
->fetchSql()
->select();
$list = queryCache($sql);
$list = array_column($list, null, $param['type_analyse']);
$other_keys = array_diff(array_keys($list), $setting);
$setting = array_merge($setting, $other_keys);
$data = [];
foreach ($setting as $val) {
$item = [];
$item[$param['type_analyse']] = $val;
$item['allCustomer'] = !empty($list[$val]['allCustomer']) ? (int)$list[$val]['allCustomer'] : 0;
$item['dealCustomer'] = !empty($list[$val]['dealCustomer']) ? (int)$list[$val]['dealCustomer'] : 0;
$data[] = $item;
}
return resultArray(['data' => $data]);
}
/**
* [客户公海条件]
* @author Michael_xu
* @param
* @return
*/
public function getWhereByPool()
{
$configModel = new \app\crm\model\ConfigData();
$configInfo = $configModel->getData();
$config = $configInfo['config'] ? : 0;
$follow_day = $configInfo['follow_day'] ? : 0;
$deal_day = $configInfo['deal_day'] ? : 0;
$whereData = [];
//启用
if ($config == 1) {
//默认公海条件(没有负责人或已经到期)
$data['follow_time'] = time()-$follow_day*86400;
$data['deal_time'] = time()-$deal_day*86400;
$data['deal_status'] = '未成交';
if ($follow_day < $deal_day) {
$whereData = function($query) use ($data){
$query->where(['customer.owner_user_id'=>0])
->whereOr(function ($query) use ($data) {
$query->where(function ($query) use ($data) {
$query->where(['customer.update_time' => array('elt',$data['follow_time'])])
->whereOr(['customer.deal_time' => array('elt',$data['deal_time'])]);
})
->where(['customer.is_lock' => 0])
->where(['customer.deal_status' => ['neq','已成交']]);
});
};
} else {
$whereData = function($query) use ($data){
$query->where(['customer.owner_user_id'=>0])
->whereOr(function ($query) use ($data) {
$query->where(function ($query) use ($data) {
$query->where(['customer.deal_time' => array('elt',$data['deal_time'])]);
})
->where(['customer.is_lock' => 0])
->where(['customer.deal_status' => ['neq','已成交']]);
});
};
}
} else {
$whereData['customer.owner_user_id'] = 0;
}
return $whereData ? : '';
}
/**
* 员工客户满意度分析
*
* @param BiCustomerLogic $biCustomerLogic
* @param string $param
* @return array|\think\response\Json
* @throws \think\db\exception\DataNotFoundException
* @throws \think\db\exception\ModelNotFoundException
* @throws \think\exception\DbException
*/
v11.0.2
4 years ago
public function customerSatisfaction($param='')
初始11.0
4 years ago
{
v11.0.2
4 years ago
$adminModel = new \app\admin\model\Admin();
$userModel = new \app\admin\model\User();
初始11.0
4 years ago
$param = $this->param;
$param['start_time'] = !empty($param['start_time']) ? strtotime($param['start_time']) : '';
$param['end_time'] = !empty($param['end_time']) ? strtotime($param['end_time']) : '';
if (!empty($param['type'])) {
# 日期工具类
$timeArr = getTimeByType($param['type']);
v11.0.2
4 years ago
# 设置日期参数pool
初始11.0
4 years ago
$param['start_time'] = $timeArr[0];
$param['end_time'] = $timeArr[1];
}
v11.0.2
4 years ago
$biCustomerLogic=new BiCustomerLogic();
初始11.0
4 years ago
$data = $biCustomerLogic->getCustomerSatisfaction($param);
//导出使用
if (!empty($param['excel_type'])) return $data;
return resultArray(['data' => $data]);
}
/**
* 产品满意度分析
*
* @param BiCustomerLogic $biCustomerLogic
* @param string $param
* @return array|\think\response\Json
* @throws \think\db\exception\DataNotFoundException
* @throws \think\db\exception\ModelNotFoundException
* @throws \think\exception\DbException
*/
v11.0.2
4 years ago
public function productSatisfaction($param='')
初始11.0
4 years ago
{
$param = $this->param;
v11.0.2
4 years ago
$userInfo=$this->userInfo;
初始11.0
4 years ago
$param['start_time'] = !empty($param['start_time']) ? strtotime($param['start_time']) : '';
$param['end_time'] = !empty($param['end_time']) ? strtotime($param['end_time']) : '';
if (!empty($param['type'])) {
# 日期工具类
$timeArr = getTimeByType($param['type']);
# 设置日期参数
$param['start_time'] = $timeArr[0];
$param['end_time'] = $timeArr[1];
}
v11.0.2
4 years ago
$biCustomerLogic= new BiCustomerLogic();
初始11.0
4 years ago
$data = $biCustomerLogic->getProductSatisfaction($param);
//导出使用
if (!empty($param['excel_type'])) return $data;
return resultArray(['data' => $data]);
}
/**
* 导出
*
* @return mixed
* @throws \think\db\exception\DataNotFoundException
* @throws \think\db\exception\ModelNotFoundException
* @throws \think\exception\DbException
*/
public function excelExport()
{
$param = $this->param;
$excel_type = $param['excel_type'];
$type=[];
$type['excel_types']=$param['excel_types'];
switch ($param['excel_types']) {
case 'statistics':
$list = $this->statistics($param);
$list=$list['list'];
$type['type'] = '客户总量分析列表';
break;
case'recordList':
$list = $this->recordList($param);
$list=$list['list'];
$type['type'] = '客户跟进次数分析';
break;
case 'recordMode':
$list = $this->recordMode($param);
v11.0.2
4 years ago
$list=$list['list'];
初始11.0
4 years ago
$type['type'] = '客户跟进方式分析';
break;
case 'poolList':
$list = $this->poolList($param);
$type['type'] = '公海客户分析';
break;
case 'userCycle':
$list = $this->userCycle($param);
$list=$list['list'];
$type['type'] = '员工客户成交周期分析';
break;
case 'customerSatisfaction':
$list = $this->customerSatisfaction($param);
$type['type'] = '员工客户满意度分析';
break;
case 'productSatisfaction':
$list = $this->productSatisfaction($param);
$type['type'] = '产品满意度分析';
break;
v11.0.2
4 years ago
case 'userCycleList':
$list = $this->userCycleList($param);
$list=$list['list'];
$type['type'] = '成交周期';
break;
case 'productCycle':
$list = $this->addressCycle($param);
$list=$list['list'];
$type['type'] = '地区成交周期';
break;
case 'addressCycle':
$list = $this->productCycle($param);
$list=$list['list'];
$type['type'] = '地区成交周期';
break;
初始11.0
4 years ago
}
if(empty($list)){
return resultArray(['data'=>'数据不存在']);
}
$excelLogic = new ExcelLogic();
$data = $excelLogic->biexcle($type, $list);
return $data;
}
}