|
|
// import 'dart:io';
|
|
|
class BytedeskConstants {
|
|
|
//
|
|
|
// 默认工作组: 201807171659201
|
|
|
// 机器人: 201809061716221
|
|
|
// 良师官方客服：201808101819291
|
|
|
// aid = 201808221551193
|
|
|
//
|
|
|
// TODO: 增加自定义服务器地址接口
|
|
|
// 公司debug
|
|
|
// static const bool isDebug = true;
|
|
|
// static const bool isSecure = false;
|
|
|
// static const bool isWebSocketWss = false;
|
|
|
// static const String webSocketWssUrl = 'wss://www.bytedesk.com/websocket';
|
|
|
// static const String httpBaseUrl = 'http://' + mqttHost + ':8000';
|
|
|
// static const String httpBaseUrlAndroid = 'http://' + mqttHost + ':8000';
|
|
|
// static const String httpBaseUrliOS = 'http://' + mqttHost + ':8000';
|
|
|
// static const String httpUploadUrl = 'http://' + mqttHost + ':8000';
|
|
|
// static const String host = mqttHost + ':8000';
|
|
|
// static const int mqttPort = 3883; // not secure
|
|
|
// static const String mqttHost = '172.16.0.3';
|
|
|
|
|
|
// 本机测试
|
|
|
// static const bool isDebug = true;
|
|
|
// static const bool isSecure = false;
|
|
|
// static const bool isWebSocketWss = false;
|
|
|
// static const String webSocketWssUrl = 'wss://www.bytedesk.com/websocket';
|
|
|
// static const int mqttPort = 3883; // not secure
|
|
|
// static const String httpBaseUrl = 'http://' + mqttHost + ':8000';
|
|
|
// static const String httpBaseUrlAndroid = 'http://' + mqttHost + ':8000';
|
|
|
// static const String httpBaseUrliOS = 'http://' + mqttHost + ':8000';
|
|
|
// static const String httpUploadUrl = 'http://' + mqttHost + ':8000';
|
|
|
// static const String host = mqttHost + ':8000';
|
|
|
// static const String mqttHost = '127.0.0.1';
|
|
|
// static const String mqttHost = '10.0.2.2'; // 安卓模拟器
|
|
|
|
|
|
// 家
|
|
|
// static const bool isDebug = true;
|
|
|
// static const bool isSecure = false;
|
|
|
// static const bool isWebSocketWss = false;
|
|
|
// static const String webSocketWssUrl = 'wss://flutter.bytedesk.com/websocket';
|
|
|
// static const int mqttPort = 3883; // not secure
|
|
|
// static const String httpBaseUrl = 'http://' + mqttHost + ':8000';
|
|
|
// static const String httpBaseUrlAndroid = 'http://' + mqttHost + ':8000';
|
|
|
// static const String httpBaseUrliOS = 'http://' + mqttHost + ':8000';
|
|
|
// static const String httpUploadUrl = 'http://' + mqttHost + ':8000';
|
|
|
// static const String host = mqttHost + ':8000';
|
|
|
// static const String mqttHost = '192.168.0.104';
|
|
|
|
|
|
// 线上
|
|
|
static const bool isDebug = false; // false;
|
|
|
static const bool isSecure = true; // secure
|
|
|
static const bool isWebSocketWss = true;
|
|
|
static const String webSocketWssUrl = 'wss://' + mqttHost + '/websocket';
|
|
|
static const int mqttPort = 13883; // secure
|
|
|
static const String httpBaseUrl = 'https://' + mqttHost;
|
|
|
static const String httpBaseUrlAndroid = 'https://' + mqttHost;
|
|
|
static const String httpBaseUrliOS = 'https://' + mqttHost;
|
|
|
static const String httpUploadUrl = 'https://upload.bytedesk.com';
|
|
|
static const String host = mqttHost;
|
|
|
static const String mqttHost = 'flutter.bytedesk.com';
|
|
|
|
|
|
//
|
|
|
static const String WORKGROUP_WID_LIANGSHIBAO = '201808101819291';
|
|
|
static const String CHAT_TYPE_WORKGROUP = 'workGroup';
|
|
|
static const String CHAT_TYPE_APPOINTED = 'appointed';
|
|
|
|
|
|
static const String exist = 'bytedesk_exist';
|
|
|
static const String code = 'bytedesk_code';
|
|
|
|
|
|
// 含是否匿名登录
|
|
|
static const String isLogin = 'bytedesk_isLogin';
|
|
|
// 此用户是否绑定手机号
|
|
|
static const String isAuthenticated = 'bytedesk_isAuthenticated';
|
|
|
static const String isCurrentChatKfPage = 'bytedesk_isCurrentChatKfPage';
|
|
|
static const String isExitLogin = 'bytedesk_isExitLogin';
|
|
|
//
|
|
|
static const String accessToken = 'bytedesk_accessToken';
|
|
|
static const String refreshToken = 'bytedesk_refreshToken';
|
|
|
//
|
|
|
static const String user = 'bytedesk_user';
|
|
|
static const String uid = 'bytedesk_uid';
|
|
|
static const String username = 'bytedesk_username';
|
|
|
static const String password = 'bytedesk_password';
|
|
|
static const String nickname = 'bytedesk_nickname';
|
|
|
static const String avatar = 'bytedesk_avatar';
|
|
|
static const String description = 'bytedesk_description';
|
|
|
static const String sex = 'bytedesk_sex';
|
|
|
static const String location = 'bytedesk_location';
|
|
|
static const String birthday = 'bytedesk_birthday';
|
|
|
static const String subDomain = 'bytedesk_subDomain';
|
|
|
static const String role = 'bytedesk_role';
|
|
|
static const String mobile = 'bytedesk_mobile';
|
|
|
static const String unionid = 'bytedesk_unionid';
|
|
|
static const String openid = 'bytedesk_openid';
|
|
|
// rest client
|
|
|
// static const String client = 'flutter';
|
|
|
// static const String clientSchool = 'flutter_school';
|
|
|
//
|
|
|
static const String latitude = 'latitude';
|
|
|
static const String longtitude = 'longtitude';
|
|
|
//
|
|
|
static const String build = 'release';
|
|
|
//
|
|
|
static const String PLAY_AUDIO_ON_SEND_MESSAGE = 'playAudioOnSendMessage';
|
|
|
static const String PLAY_AUDIO_ON_RECEIVE_MESSAGE =
|
|
|
'playAudioOnReceiveMessage';
|
|
|
static const String VIBRATE_ON_RECEIVE_MESSAGE = 'vibrateOnReceiveMessage';
|
|
|
//
|
|
|
static const String DEFAULT_AVATA =
|
|
|
"https://chainsnow.oss-cn-shenzhen.aliyuncs.com/avatars/admin_default_avatar.png";
|
|
|
static const String VIDEO_PLAY =
|
|
|
"https://bytedesk.oss-cn-shenzhen.aliyuncs.com/images/video_play.png";
|
|
|
// 连接中
|
|
|
static const String USER_STATUS_CONNECTING = "connecting";
|
|
|
// 跟服务器建立长连接
|
|
|
static const String USER_STATUS_CONNECTED = "connected";
|
|
|
// 断开长连接
|
|
|
static const String USER_STATUS_DISCONNECTED = "disconnected";
|
|
|
//
|
|
|
// 访客
|
|
|
static const String ROLE_VISITOR = "ROLE_VISITOR";
|
|
|
// 注册管理员：注册用户默认角色
|
|
|
static const String ROLE_ADMIN = "ROLE_ADMIN";
|
|
|
//
|
|
|
// 文本消息类型
|
|
|
static const String MESSAGE_TYPE_TEXT = 'text';
|
|
|
// 图片消息类型
|
|
|
static const String MESSAGE_TYPE_IMAGE = 'image';
|
|
|
// 文件消息类型
|
|
|
static const String MESSAGE_TYPE_FILE = 'file';
|
|
|
// 语音消息类型
|
|
|
static const String MESSAGE_TYPE_VOICE = 'voice';
|
|
|
// 视频消息类型
|
|
|
static const String MESSAGE_TYPE_VIDEO = 'video';
|
|
|
// 自定义消息类型
|
|
|
static const String MESSAGE_TYPE_CUSTOM = 'custom';
|
|
|
// 红包
|
|
|
static const String MESSAGE_TYPE_RED_PACKET = 'red_packet';
|
|
|
// 商品
|
|
|
static const String MESSAGE_TYPE_COMMODITY = 'commodity';
|
|
|
// 短视频消息类型
|
|
|
static const String MESSAGE_TYPE_SHORT_VIDEO = 'shortvideo';
|
|
|
// 位置消息类型
|
|
|
static const String MESSAGE_TYPE_LOCATION = 'location';
|
|
|
// 链接消息类型
|
|
|
static const String MESSAGE_TYPE_LINK = 'link';
|
|
|
// 事件消息类型
|
|
|
static const String MESSAGE_TYPE_EVENT = 'event';
|
|
|
// 机器人 自动回复
|
|
|
static const String MESSAGE_TYPE_ROBOT = 'robot';
|
|
|
//
|
|
|
static const String MESSAGE_TYPE_ROBOT_V2 = 'robotv2';
|
|
|
//
|
|
|
static const String MESSAGE_TYPE_ROBOT_RESULT = 'robot_result';
|
|
|
// 问卷
|
|
|
static const String MESSAGE_TYPE_QUESTIONNAIRE = 'questionnaire';
|
|
|
// 分公司，方便提取分公司所包含的国家，金吉列大学长
|
|
|
static const String MESSAGE_TYPE_COMPANY = 'company';
|
|
|
// 选择工作组
|
|
|
static const String MESSAGE_TYPE_WORK_GROUP = 'workGroup';
|
|
|
// 通知消息类型
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION = 'notification';
|
|
|
// 非工作时间
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_NON_WORKING_TIME =
|
|
|
'notification_non_working_time';
|
|
|
// 客服离线，当前无客服在线
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_OFFLINE =
|
|
|
'notification_offline';
|
|
|
// 访客开始网页浏览
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_BROWSE_START =
|
|
|
'notification_browse_start';
|
|
|
// 访客关闭网页
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_BROWSE_END =
|
|
|
'notification_browse_end';
|
|
|
// 邀请访客
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_BROWSE_INVITE =
|
|
|
'notification_browse_invite';
|
|
|
// 访客接受邀请
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_BROWSE_INVITE_ACCEPT =
|
|
|
'notification_browse_invite_accept';
|
|
|
// 访客拒绝邀请
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_BROWSE_INVITE_REJECT =
|
|
|
'notification_browse_invite_reject';
|
|
|
// 新会话thread
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_THREAD = 'notification_thread';
|
|
|
// 重新进入会话
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_THREAD_REENTRY =
|
|
|
'notification_thread_reentry';
|
|
|
// 新建工单
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_TICKET = 'notification_ticket';
|
|
|
// 意见反馈
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_FEEDBACK =
|
|
|
'notification_feedback';
|
|
|
// 排队通知类型
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_QUEUE = 'notification_queue';
|
|
|
// 排队中离开
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_QUEUE_LEAVE =
|
|
|
'notification_queue_leave';
|
|
|
// 接入队列访客
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_QUEUE_ACCEPT =
|
|
|
'notification_queue_accept';
|
|
|
// 忽略队列访客
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_QUEUE_IGNORE =
|
|
|
"notification_queue_ignore";
|
|
|
// 超时队列访客
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_QUEUE_TIMEOUT =
|
|
|
"notification_queue_timeout";
|
|
|
// 自动接入会话
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_ACCEPT_AUTO =
|
|
|
'notification_accept_auto';
|
|
|
// 手动接入
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_ACCEPT_MANUAL =
|
|
|
'notification_accept_manual';
|
|
|
// 上线
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_CONNECT =
|
|
|
'notification_connect';
|
|
|
// 离线
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_DISCONNECT =
|
|
|
'notification_disconnect';
|
|
|
// 离开会话页面
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_LEAVE = 'notification_leave';
|
|
|
// 客服关闭会话
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_AGENT_CLOSE =
|
|
|
'notification_agent_close';
|
|
|
// 访客关闭会话
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_VISITOR_CLOSE =
|
|
|
'notification_visitor_close';
|
|
|
// 自动关闭会话
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_AUTO_CLOSE =
|
|
|
'notification_auto_close';
|
|
|
// 邀请评价
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_INVITE_RATE =
|
|
|
'notification_invite_rate';
|
|
|
// 评价结果
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_RATE_RESULT =
|
|
|
'notification_rate_result';
|
|
|
// 邀请会话
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_INVITE = 'notification_invite';
|
|
|
// 接受邀请
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_INVITE_ACCEPT =
|
|
|
'notification_invite_accept';
|
|
|
// 拒绝邀请
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_INVITE_REJECT =
|
|
|
'notification_invite_reject';
|
|
|
// 转接会话
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_TRANSFER =
|
|
|
'notification_transfer';
|
|
|
// 接受转接
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_TRANSFER_ACCEPT =
|
|
|
'notification_transfer_accept';
|
|
|
// 拒绝转接
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_TRANSFER_REJECT =
|
|
|
'notification_transfer_reject';
|
|
|
// 满意度请求
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_RATE_REQUEST =
|
|
|
'notification_rate_request';
|
|
|
// 评价
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_RATE = 'notification_rate';
|
|
|
// 连接状态
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_CONNECTION_STATUS =
|
|
|
'notification_connection_status';
|
|
|
// 接待状态
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_ACCEPT_STATUS =
|
|
|
'notification_accept_status';
|
|
|
// 消息预知
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_PREVIEW =
|
|
|
'notification_preview';
|
|
|
// 消息撤回
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_RECALL = 'notification_recall';
|
|
|
// 浏览
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_BROWSE = 'notification_browse';
|
|
|
// 非会话类消息通知
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_NOTICE = 'notification_notice';
|
|
|
// 频道通知
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_CHANNEL =
|
|
|
'notification_channel';
|
|
|
// 消息回执
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_RECEIPT =
|
|
|
'notification_receipt';
|
|
|
// 踢掉其他客户端
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_KICKOFF =
|
|
|
'notification_kickoff';
|
|
|
// 发送表单请求
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_FORM = 'notification_form';
|
|
|
// 表单内嵌类型
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_FORM_REQUEST = "notification_form_request";
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_FORM_RESULT = "notification_form_result";
|
|
|
// 通知初始化localStream
|
|
|
// static const String MESSAGE_TYPE_NOTIFICATION_WEBRTC_INVITE = 'notification_webrtc_invite'
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_WEBRTC_INVITE_VIDEO =
|
|
|
'notification_webrtc_invite_video';
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_WEBRTC_INVITE_AUDIO =
|
|
|
'notification_webrtc_invite_audio';
|
|
|
// webrtc取消邀请
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_WEBRTC_CANCEL =
|
|
|
'notification_webrtc_cancel';
|
|
|
// webrtc邀请视频会话
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_WEBRTC_OFFER_VIDEO =
|
|
|
'notification_webrtc_offer_video';
|
|
|
// webrtc邀请音频会话
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_WEBRTC_OFFER_AUDIO =
|
|
|
'notification_webrtc_offer_audio';
|
|
|
// 接受webrtc邀请
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_WEBRTC_ANSWER =
|
|
|
'notification_webrtc_answer';
|
|
|
// webrtccandidate信息
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_WEBRTC_CANDIDATE =
|
|
|
'notification_webrtc_candidate';
|
|
|
// 接受webrtc邀请
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_WEBRTC_ACCEPT =
|
|
|
'notification_webrtc_accept';
|
|
|
// 拒绝webrtc邀请
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_WEBRTC_REJECT =
|
|
|
'notification_webrtc_reject';
|
|
|
// 被邀请方视频设备 + peeConnection已经就绪
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_WEBRTC_READY =
|
|
|
'notification_webrtc_ready';
|
|
|
// webrtc忙线
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_WEBRTC_BUSY =
|
|
|
'notification_webrtc_busy';
|
|
|
// 结束webrtc会话
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_WEBRTC_CLOSE =
|
|
|
'notification_webrtc_close';
|
|
|
// 创建群组
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_GROUP_CREATE =
|
|
|
'notification_group_create';
|
|
|
// 更新群名称、简介等
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_GROUP_UPDATE =
|
|
|
'notification_group_update';
|
|
|
// 群公告
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_GROUP_ANNOUNCEMENT =
|
|
|
'notification_group_announcement';
|
|
|
// 邀请多人加入群
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_GROUP_INVITE =
|
|
|
'notification_group_invite';
|
|
|
// 受邀请：同意
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_GROUP_INVITE_ACCEPT =
|
|
|
'notification_group_invite_accept';
|
|
|
// 受邀请：拒绝
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_GROUP_INVITE_REJECT =
|
|
|
'notification_group_invite_reject';
|
|
|
// 不需要审核加入群组
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_GROUP_JOIN =
|
|
|
'notification_group_join';
|
|
|
// 主动申请加入群组
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_GROUP_APPLY =
|
|
|
'notification_group_apply';
|
|
|
// 同意：主动申请加群
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_GROUP_APPLY_APPROVE =
|
|
|
'notification_group_apply_approve';
|
|
|
// 拒绝：主动申请加群
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_GROUP_APPLY_DENY =
|
|
|
'notification_group_apply_deny';
|
|
|
// 踢人
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_GROUP_KICK =
|
|
|
'notification_group_kick';
|
|
|
// 禁言
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_GROUP_MUTE =
|
|
|
'notification_group_mute';
|
|
|
// 移交群组
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_GROUP_TRANSFER =
|
|
|
'notification_group_transfer';
|
|
|
// 移交群组：同意、接受
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_GROUP_TRANSFER_ACCEPT =
|
|
|
'notification_group_transfer_accept';
|
|
|
// 移交群组：拒绝
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_GROUP_TRANSFER_REJECT =
|
|
|
'notification_group_transfer_reject';
|
|
|
// 退出群组
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_GROUP_WITHDRAW =
|
|
|
'notification_group_withdraw';
|
|
|
// 解散群组
|
|
|
static const String MESSAGE_TYPE_NOTIFICATION_GROUP_DISMISS =
|
|
|
'notification_group_dismiss';
|
|
|
|
|
|
// 消息发送状态:
|
|
|
// 1. 发送中
|
|
|
static const String MESSAGE_STATUS_SENDING = "sending";
|
|
|
// 2. 已经存储到服务器
|
|
|
static const String MESSAGE_STATUS_STORED = "stored";
|
|
|
// 3. 对方已收到
|
|
|
static const String MESSAGE_STATUS_RECEIVED = "received";
|
|
|
// 4. 对方已读
|
|
|
static const String MESSAGE_STATUS_READ = "read";
|
|
|
// 5. 发送错误
|
|
|
static const String MESSAGE_STATUS_ERROR = "error";
|
|
|
// 6. 阅后即焚已销毁
|
|
|
static const String MESSAGE_STATUS_DESTROYED = "destroyed";
|
|
|
// 7. 消息撤回
|
|
|
static const String MESSAGE_STATUS_RECALL = "recall";
|
|
|
|
|
|
// 工作组请求会话
|
|
|
static const String THREAD_REQUEST_TYPE_WORK_GROUP = "workGroup";
|
|
|
// 指定客服会话
|
|
|
static const String THREAD_REQUEST_TYPE_APPOINTED = "appointed";
|
|
|
|
|
|
// 会话类型: 工作组会话、访客跟客服一对一
|
|
|
// THREAD_TYPE_THREAD 修改为 workGroup，并同步修改 安卓+iOS+web
|
|
|
static const String THREAD_TYPE_WORKGROUP = "workgroup";
|
|
|
static const String THREAD_TYPE_APPOINTED = "appointed";
|
|
|
static const String THREAD_TYPE_CONTACT = "contact";
|
|
|
static const String THREAD_TYPE_GROUP = "group";
|
|
|
static const String THREAD_TYPE_ROBOT = "robot";
|
|
|
static const String THREAD_TYPE_LEAVEMSG = "leavemsg";
|
|
|
static const String THREAD_TYPE_FEEDBACK = "feedback";
|
|
|
// 渠道会话
|
|
|
static const String THREAD_TYPE_CHANNEL = "channel";
|
|
|
// 机器人转人工
|
|
|
static const String THREAD_TYPE_ROBOT_TO_AGENT = "robot_to_agent";
|
|
|
// 工单
|
|
|
static const String THREAD_TYPE_TICKET_WORKGROUP = "ticket_workgroup";
|
|
|
static const String THREAD_TYPE_TICKET_APPOINTED = "ticket_appointed";
|
|
|
|
|
|
// 访客会话、同事一对一、群组会话
|
|
|
static const String MESSAGE_SESSION_TYPE_WORKGROUP = THREAD_TYPE_WORKGROUP;
|
|
|
static const String MESSAGE_SESSION_TYPE_APPOINTED = THREAD_TYPE_APPOINTED;
|
|
|
static const String MESSAGE_SESSION_TYPE_CONTACT = THREAD_TYPE_CONTACT;
|
|
|
static const String MESSAGE_SESSION_TYPE_GROUP = THREAD_TYPE_GROUP;
|
|
|
static const String MESSAGE_SESSION_TYPE_ROBOT = THREAD_TYPE_ROBOT;
|
|
|
static const String MESSAGE_SESSION_TYPE_LEAVEMSG = THREAD_TYPE_LEAVEMSG;
|
|
|
static const String MESSAGE_SESSION_TYPE_FEEDBACK = THREAD_TYPE_FEEDBACK;
|
|
|
static const String MESSAGE_SESSION_TYPE_ROBOT_TO_AGENT =
|
|
|
THREAD_TYPE_ROBOT_TO_AGENT;
|
|
|
//
|
|
|
static const String MESSAGE_SESSION_TYPE_TICKET_WORKGROUP =
|
|
|
THREAD_TYPE_TICKET_WORKGROUP;
|
|
|
static const String MESSAGE_SESSION_TYPE_TICKET_APPOINTED =
|
|
|
THREAD_TYPE_TICKET_APPOINTED;
|
|
|
|
|
|
// 会话关闭类型：客服关闭、访客关闭、超时自动关闭、非工作时间关闭、客服离线无效会话关闭
|
|
|
static const String THREAD_CLOSE_TYPE_AGENT = "agent";
|
|
|
static const String THREAD_CLOSE_TYPE_VISITOR = "visitor";
|
|
|
static const String THREAD_CLOSE_TYPE_TIMEOUT = "timeout";
|
|
|
static const String THREAD_CLOSE_TYPE_NON_WORKING_TIME = "non_working_time";
|
|
|
static const String THREAD_CLOSE_TYPE_OFFLINE = "offline";
|
|
|
static const String THREAD_CLOSE_TYPE_ROBOT_TO_AGENT = "robot_to_agent";
|
|
|
static const String THREAD_CLOSE_TYPE_TICKET_IGNORE = "ticket_ignore";
|
|
|
static const String THREAD_CLOSE_TYPE_TICKET_DONE = "ticket_done";
|
|
|
}
|
